Gonville & Caius College | Service Desk

We are soft launching our new IT service desk today. We hope you'll find it useful.

To take full advantage of the new service desk we ask that staff only submit their support requests (tickets) this way in future. You can either send an email to it.servicedesk@cai.cam.ac.uk or complete the online form at the web portal - either way works for us.

Benefits for you

• simply email your support request to it.servicedesk@cai.cam.ac.uk and we'll do the rest
• track the status of your ticket and all tickets from your department
• no need for another password - it's single sign-on using Raven
• access to existing FAQs (solutions)
• there's even an app!

As per usual, you can submit a maintenance and housekeeping ticket at https://helpdesk.cai.cam.ac.uk/